I don't receive messages in real-time on my Crisp dashboard
Crisp is using websockets in order to send messages in real-time to your dashboard. If you experience issues with this, you better watch this article
Some Firewalls (Fortinet, and Avast) and proxies deep inspect network packets by installing a custom SSL certificate.
You can easily test if are firewall is blocking Crisp by going to the following URL: https://app.relay.crisp.chat/
Some countries including Russia and China may block some of our messaging servers. If you are using Crisp from one of those countries, we suggest using Crisp with a VPN. You can also use a different DNS, like 8.8.8.8 (Google) or 1.1.1.1 (CloudFlare)
To check if Crisp is down, you can go to https://status.crisp.chat and check if Operator realtime sockets are green. If you see a failure, no need to contact us, our technical team is already on this.
A firewall/proxy is blocking Crisp
Some Firewalls (Fortinet, and Avast) and proxies deep inspect network packets by installing a custom SSL certificate.
You can easily test if are firewall is blocking Crisp by going to the following URL: https://app.relay.crisp.chat/
Crisp is blocked in your country
Some countries including Russia and China may block some of our messaging servers. If you are using Crisp from one of those countries, we suggest using Crisp with a VPN. You can also use a different DNS, like 8.8.8.8 (Google) or 1.1.1.1 (CloudFlare)
Crisp is down
To check if Crisp is down, you can go to https://status.crisp.chat and check if Operator realtime sockets are green. If you see a failure, no need to contact us, our technical team is already on this.
Updated on: 13/06/2022
Thank you!