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How can I change the chatbox welcome message?

Crisp allows you to chose the welcome message your users will see when opening the chatbox. This welcome message may entice them in sending their question, which makes it very important for your customer support.

Changing the welcome message of the chatbox does not affect how the Crisp chatbox works.

change welcome message
You can change the chatbox welcome message in your website settings

Here's how to proceed:

  • Login to:
  • Go to your website settings: click on the "Settings" icon on the left sidebar, then click on "Websites" and select the target website in the list
  • Select Chatbox & Email settings
  • Go to chatbox appearance
  • Select your message in "Welcome Message"
  • Your message is auto-saved
Valerian Saliou
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