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How can I configure my contact email & phone number?

Crisp allows you to set alternative ways for users to reach you: by email, or by phone. This article describes how you can configure those contact details.

Those alternative contact details will be visible in emails Crisp sends to your users when you reply to a message they sent, as "Call Us" and "Email Us".

alternative contact details
Emails will show alternative contact details

Here's how to proceed:

  • Login to:
  • Go to your website settings: click on the settings icon on the left sidebar, then click on "Websites" and select the target website in the list
  • Scroll to the "Contact Information" section and fill either or both of the fields available
  • It's auto-saved

website settings
Fill the Contact Information section of your website settings

Valerian Saliou
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