Ask your own question.

Someone from our team or the Crisp community will answer publicly.

We will ask your email to let you know when an answer is published.

Thanks! We will let you know when an answer is published.

Tell us why you are not satisfied.

Tell us how we can improve, and what is missing.

We will answer if we need more details, and improve this help section.

Thanks! We will get back to you if we need more information.

How can I hide the "we are online" chatbox popup?

Crisp allows you to hide the "We are online" white popup that is shown to visitors when your status is "online" and the chatbox is minimized (closed).

Hiding this popup doesn't affect how visitors see you as online or away when they chat with you. Also, it does not hide the little green circle that is visible when you are online and the chatbox is minimized.

hide tooltip
You can disable the chatbox tooltip in Chatbox Configuration

Here's how to proceed:

  • Login to:
  • Go to your website settings: click on the Settings icon on the left sidebase, then click on "Websites" and select the target website in the list
  • Select Chatbox Behavior
  • Toggle off "Show the online/away tooltip when chatbox is closed"
  • It's auto-saved
Valerian Saliou
Was this article helpful?YesNo
Thanks! 👍
Don’t find what you are looking for?

Ask your own question.

Ask Now