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How can I separate my chatbox in sub-sections?

If you own a large business or a large website, you may want to split your support in sub-sections, where user chat messages get routed to different support teams (eg: Sales, Product, Repairs, Contact).

Crisp is built around the general concept of "websites", where member operators take incoming visitor chats. Nothing prevents you from adding multiple Crisp websites of the same domain (eg: multiple websites) to route chats to different support teams.

The way you can do it is the following:

  • Add a Crisp website per support team, and invite support operators to each website
  • Grab the WEBSITE_ID chatbox code for each website
  • For each sub-section of your website (can be on the same domain, or different sub-domains), print the Crisp JavaScript code with the relevant WEBSITE_ID that matches the support team which should handle the support for current page
Valerian Saliou
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