> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Crisp RGAA 4.1.2 compliance

*Learn about the Crisp Chatbox's accessibility compliance, audit results, and how to report an accessibility issue.*

The [Crisp chat widget](https://crisp.chat/en/livechat/) is **fully compliant with RGAA 4.1.2**, according to the accessibility statement established on **30 June 2026**. This article summarizes the audit results and the scope of that statement.

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# ${color}[#0080dd](Accessibility compliance status)

__The accessibility statement reports:__
* **Standard assessed** → RGAA 4.1.2
* **Compliance status** → fully compliant
* **Overall compliance rate** → 100% of RGAA 4.1.2 criteria met
* **Audit conducted by** → Agence Aksé
* **Non-conformities** → none identified
* **Exemptions** → none reported

The [RGAA assessment method](https://accessibilite.numerique.gouv.fr/methode/introduction/) checks accessibility requirements drawn from [WCAG 2.1](https://www.w3.org/TR/WCAG21/) at levels A and AA. The compliance result above is the RGAA result reported for the audited chat widget.

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# ${color}[#0080dd](What the audit covers)

The declaration applies to the **Crisp chat widget**. The audited sample is listed as **P01 - Widget**, available on the [Crisp Help Center](https://help.crisp.chat/en/).

__The statement lists the following test environment:__
* **Browsers** → Firefox and Chrome
* **Assistive technologies** → NVDA and VoiceOver

|| This statement covers the chat widget. It does not establish an accessibility status for the Crisp Inbox, mobile apps, or a customer's entire website.

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# ${color}[#0080dd](Get accessibility support)

If an accessibility issue prevents you from accessing content or using a service, email [support@crisp.chat](mailto:support@crisp.chat). You can request an accessible alternative or the content in another format.

__To help the team investigate, include:__
* **The affected page or feature** → share the URL and explain what you were trying to do
* **The difficulty encountered** → describe what happened and the steps that led to it
* **Your setup** → include your browser, device, and any assistive technology used

You can also contact the support team to request the full accessibility statement.

#### ${color}[#445055](If your request remains unresolved)

If you have reported an accessibility barrier that prevents access to content or a service and have not received a satisfactory response, the statement provides the following ways to contact France's **Défenseur des droits**:

* **Online** → use the [Défenseur des droits contact form](https://formulaire.defenseurdesdroits.fr/formulaire_saisine/)
* **Through a local delegate** → find a contact in the [delegate directory](https://www.defenseurdesdroits.fr/carte-des-delegues)
* **By post, without a stamp** → Défenseur des droits, Libre réponse 71120, 75342 Paris CEDEX 07, France