Crisp allows you to set alternative ways for users to reach you: by email, or by phone. This article describes how you can configure those contact details.

Those alternative contact details will be visible in emails Crisp sends to your users when you reply to a message they sent, as "Call Us" and "Email Us".

Emails will show alternative contact details

Here's how to proceed:

Login to: https://app.crisp.chat/
Go to your website settings: click on the settings icon on the left sidebar, then click on "Websites" and select the target website in the list
Scroll to the "Contact Information" section and fill either or both of the fields available
It's auto-saved

Fill the Contact Information section of your website settings
Was this article helpful?
Thank you!