> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do Reminders work

*Use reminders to bring a conversation back at the right time, with a note attached for you or your team.*

Reminders are useful when a conversation needs a follow-up later rather than right now. They let you schedule a reminder directly from the conversation, along with the note you want to receive when the reminder fires.

| When a reminder fires, the conversation is automatically moved back out of the resolved state so it is easier to notice and handle.

---

# ${color}[#0080dd](Schedule a reminder)

You can create a reminder directly from the conversation in the Crisp app.

__The quickest ways to start are:__
* Click **Reminder** in the conversation actions
* Type `/remind` in the composer

![Open the reminder action from a conversation](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-26-at-113748_15ejh0v.png =1000xauto)

After opening the reminder picker, choose one of the suggested dates or enter a custom date manually.

![Choose a quick date or enter a custom reminder date](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-26-at-113857_1q4a87e.png =1000xauto)

Then write the reminder note and press `Enter` to save it.

|| A reminder note is required. Crisp sends that note along with the reminder notification, so the note is what gives the reminder its context.

---

# ${color}[#0080dd](Enter a manual date)

If none of the suggested dates fit, you can enter your own date and time manually.

The expected format is `mm/dd/yyyy hh:mm`.

__That means:__
* `mm` → month, for example `01`
* `dd` → day, for example `28`
* `yyyy` → year, for example `2026`
* `hh` → hour in 24-hour format, for example `21`
* `mm` → minutes, for example `30`

__Examples:__
* `04/16/2026 15:25`
* `06/08/2026 01:00`

| Dates are entered in your local timezone. Crisp then normalizes them automatically in the background.

---

# ${color}[#0080dd](Understand who gets notified)

When the reminder fires, Crisp tries to notify the most relevant person first.

__The notification priority is:__
* **Reminder author** → if that person is still part of the team
* **Assigned agent** → if the conversation is assigned and the author is unavailable
* **All agents** → as a fallback when no better recipient is available

||| A scheduled reminder cannot be canceled once it has been created.