> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do to fix browser notifications issues

*Restore browser notifications for Crisp when they were blocked or dismissed earlier.*

If browser notifications do not appear in Crisp, the issue is often the permission previously set in your browser for **https://app.crisp.chat**. The fix is usually just to reopen that site permission and allow notifications again.

---

# ${color}[#0080dd](Google Chrome)

Open **https://app.crisp.chat** in Chrome, click the site controls icon next to the URL, and check the notification permission for the page.

__Make sure the setting is one of these:__
* **Ask**
* **Allow**

![Notification permission settings for Crisp in Google Chrome](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-26-at-122417_1caya3x.png =1000xauto)

---

# ${color}[#0080dd](Mozilla Firefox)

Open **https://app.crisp.chat** in Firefox, click the site information area next to the URL, and review the page permissions.

Make sure **Send Notifications** is not blocked.

![Notification permission settings for Crisp in Mozilla Firefox](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-26-at-122444_mg876f.png =1000xauto)

---

# ${color}[#0080dd](Safari)

In Safari, open **Safari → Preferences**, then go to the **Websites** tab and review the notification permission for **app.crisp.chat**.

Make sure it is set to **Allow**.

![Notification permission settings for Crisp in Safari](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-26-at-122510_15ehp2z.png =1000xauto)

---

# ${color}[#0080dd](If notifications still do not appear)

If the browser permission now looks correct, double-check your account notification settings inside Crisp as well.

You can review them from **Settings → Account → Notifications**.