> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to add conversation participants (CC recipients)

*Conversation participants let you add extra email recipients to an ongoing conversation, much like CC in traditional email.*

This is useful when the person you are helping wants a colleague copied into the thread. Once participants are added, email replies from Crisp are sent to them too, so everyone can follow the same conversation without leaving the Inbox.

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# ${color}[#0080dd](Understand participant limits)

Participants are available on all plans, but the maximum number depends on the plan.

__Current limits are:__
* **Crisp Essentials and Plus** → 10 extra participants per conversation
* **Crisp Mini** → 3 extra participants per conversation
* **Crisp Free** → 1 extra participant per conversation

|| These limits count extra participants only. The conversation owner's email address is not part of that extra-participant count.

| If you hit the limit, you can still remove an existing participant and replace them with another one.

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# ${color}[#0080dd](Add participants from the conversation sidebar)

You can add participants directly from the conversation details on the right side of the Inbox.

![Conversation participants section in the conversation sidebar](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-01-29-at-162805_1fd57zr.png =1000xauto)

![Add a participant email address to the conversation](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-01-29-at-162916_oo7acq.png =1000xauto)

Once a participant is added or removed, the team sees an internal event message in the conversation timeline.

![Internal event shown after participants are added to a conversation](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-01-29-at-162955_lafuqp.png =1000xauto)

After that, outgoing email replies sent from Crisp include those participants in CC.

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# ${color}[#0080dd](Let customers add participants too)

Participants are not limited to changes made by your team.

If a customer replies by email and CCs someone, those CC'd addresses can be added automatically as conversation participants.

![Customer adds colleagues by CC in an email reply](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-26-at-121111_yjglt6.png =1000xauto)

This helps the conversation stay unified even when the customer side expands the thread.

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# ${color}[#0080dd](Know how participant emails behave)

Once participants exist on a conversation, outgoing email replies are sent to all of them.

![Email received by participants with the CC context visible](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-26-at-121132_1tmgb11.png =1000xauto)

Participants receive the same email notifications as the main recipient for replies sent on that conversation.

|| When a conversation has participants, Crisp still emails them even if the latest message was already read in the chat widget. This ensures every participant receives the conversation follow-up over email.