> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to append a custom signature in your emails?

*This article explains how to add a custom signature to emails sent from Crisp.*

Email signatures help your team keep a consistent brand identity when replying to customers by email. Crisp can append one shared signature to operator email replies sent from the inbox.

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# ${color}[#0080dd](Required plan)

The custom email signature feature is available on **Essentials** and **Plus** plans.

Check the [Crisp pricing page](https://crisp.chat/en/pricing/) if you need to compare what is included in each plan.

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# ${color}[#0080dd](Video guide)

This video shows how a personalized email signature can fit into an email-based support workflow.

${youtube}[Combine a personalized email signature with a team inbox](nOvUCuGdJFo)

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# ${color}[#0080dd](How email signatures work)

Once configured, the signature is appended to message replies sent by operators over email from the Crisp inbox. It is not used in chat transcripts or campaigns.

Signatures are written in Markdown, so you can format text, insert images or files, and include replacement tags that are filled with operator information when the email is sent.

![Custom email signature appended to a reply email](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-22-at-154809_1nf3wmp.png =1000xauto)

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# ${color}[#0080dd](Configure a custom email signature)

The signature is configured from your email appearance settings.

__To configure your signature:__
1. Go to [**Crisp**](https://app.crisp.chat)
2. Open **Settings → Email Settings → Email Behaviour → Appearance Settings → Custom Email Signature**
3. Enable **Append a text signature at the bottom of all sent emails**
4. Compose your signature in Markdown
5. Save your changes

![Configure the custom email signature settings](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-01-29-at-132639_1nrvva5.png =1000xauto)

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# ${color}[#0080dd](Add contextual operator data)

Replacement tags let you insert operator information dynamically in the signature. You can add them from the editor with **Insert a replacement tag**, so you do not need to type the syntax manually.

__Supported replacement tags include:__
* **Job title** → `{{operator.title}}`
* **Full name** → `{{operator.name.full}}`
* **First name** → `{{operator.name.first}}`
* **Last name** → `{{operator.name.last}}`
* **Email address** → `{{operator.email}}`

You can also provide a fallback value. For example, `{{ operator.title | "Customer Support" }}` will display **Customer Support** if no operator title is available.

![Insert replacement tags in a custom email signature](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-22-at-154946_evq1dd.png =1000xauto)

|| Operator job titles are managed per operator from the workspace operators settings. Make sure each operator profile is up to date if you use title replacement tags.

|| If you add an operator-name replacement tag, Crisp removes the default name row and avatar so the email signature is not duplicated.

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# ${color}[#0080dd](Test your email signature)

After saving your signature, test it from a conversation linked to your own email address.

__To test the signature:__
1. Open [**Crisp**](https://app.crisp.chat) and go to your inbox
2. Open an existing conversation with your own email, or create a new one
3. Send a simple reply from Crisp
4. Wait for the **Delivered to email** indicator
5. Open the email in your mailbox and check the signature formatting

| If the conversation is also connected to a chatbox session, avoid reading the message from the chatbox while testing email delivery.