> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to build Drip campaigns with Workflows

*This article explains how to use workflows, events, segments, and campaigns together to build a simple automated drip campaign.*

A drip campaign works best when your product already emits useful events. A workflow can push or react to those events, update the user's context, and help your team send the right campaign message at the right step of the customer journey.

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# ${color}[#0080dd](Video Guide: Automating customer journey with Crisp Campaigns and Chatbot)

**Let's see in action how we can combine the Workflow Builder and the Campaign builder feature to easily trigger Campaigns from any workflow.**

${youtube}[Automating the user's journey with the Workflow Builder and Campaigns](HyamWN8iqVA)

1. **Look for "Push Event" in Action Blocks → Update User**

![Video Guide Automating customer journey with Crisp Campaigns and](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-28-at-162509_1wyqcir.png =1000xauto)

2. **Name your Event**

![Video Guide Automating customer journey with Crisp Campaigns and](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-28-at-162519_1337te0.png =1000xauto)

3. **Create your Automated Campaign**

![Video Guide Automating customer journey with Crisp Campaigns and](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-28-at-162330_8o33zb.png =1000xauto)

4. **Use the Event you set during step 2**

![Video Guide Automating customer journey with Crisp Campaigns and](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-28-at-162531_30bq6m.png =1000xauto)

|| You're now all set and ready to go! 🚀