> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to change agent roles (Owner vs Member)

*Learn how to switch a Crisp agent between Owner and Member, and how each role affects workspace permissions.*

Crisp workspaces use roles to control who can manage sensitive settings. Owners can administer the workspace, while Members can work in the Inbox without having access to every critical configuration option.

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# ${color}[#0080dd](Change an agent role)

Only an **Owner** can change another agent's role. Use this setting when a teammate needs more or less access to workspace administration features.

__To change an agent role:__
* Go to [**Crisp**](https://app.crisp.chat)
* Open **Settings** from the bottom-left corner
* Navigate to **Settings → Workspace Settings → Operators and Teams**
* Click **Member** or **Owner** next to the agent to toggle their role

![Toggle an agent role between Member and Owner](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-01-29-at-150252_1cwcrpc.png =1000xauto)

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# ${color}[#0080dd](Understand Owner permissions)

An **Owner** can perform administrative and sensitive actions on the workspace. Keep this role limited to trusted teammates who really need it.

__Owners can typically:__
* **Invite agents** → add new teammates to the workspace
* **Change roles** → switch agents between **Member** and **Owner**
* **Configure the workspace** → update workspace-wide settings and important options
* **Manage plugins** → add and configure integrations or plugins
* **Manage campaigns** → use and send campaigns
* **Delete the workspace** → access destructive workspace actions

||| Avoid making the whole team Owner. Keep ownership limited to a small set of trusted users, and encourage Owners to enable two-factor authentication.

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# ${color}[#0080dd](Understand Member permissions)

A **Member** is a regular agent. Members can use Crisp for daily support work, but they cannot perform dangerous changes or workspace-wide administrative actions.

__Members can typically:__
* **Reply to conversations** → handle customer messages in the Inbox
* **Create campaigns** → prepare campaigns, while Owners keep final sending permissions
* **Write knowledge base articles** → contribute to self-service content
* **Configure existing plugins** → update plugin settings after an Owner has installed the plugin

__Members cannot typically:__
* **Add plugins** → install new plugins or integrations
* **Invite agents** → add new workspace members
* **Change roles** → make another agent Owner or Member
* **Send campaigns** → publish campaigns without Owner permissions
* **Delete the workspace** → access permanent deletion actions
* **Configure critical workspace settings** → edit sensitive workspace administration options

|| Regular agents also cannot delete contacts, messages, and conversations if **Prevent non-owner operators to remove data** is enabled from **Settings → Workspace Settings → Operators and Teams**.

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# ${color}[#0080dd](Related articles)

Role management is usually part of a broader team setup, especially when onboarding or offboarding teammates.

__Useful team management resources:__
* [How to invite other agents to my Crisp workspace](/en/article/how-to-invite-other-agents-to-my-crisp-workspace-1rsgzkh/) → add teammates to a workspace
* [How to remove an agent from my workspace](/en/article/how-to-remove-an-agent-from-my-workspace-1vzn8ug/) → revoke access for someone who should no longer use the workspace