Your Helpdesk Favicon can be seen in browser tabs, as the tiny icons with the logo of your website. It is possible to change it.

Your Crisp Helpdesk Favicon is the same as your Crisp website icon. If you need to change the Helpdesk Favicon, you need to change the icon (or logo) of your Crisp website.

This is the Favicon of Crisp own Helpdesk (ours is the Crisp logo)

Here's how to do it:

Go to your Crisp dashboard
In the sidebar, click on the Settings icon
In the Settings, select Websites, and then pick your website
In your Website, click on Website information
Now, in Website icon, upload the new icon to be used as Favicon and website logo
The website settings will be saved, and the Helpdesk Favicon will be updated on your Helpdesk

Website logo settings for the Crisp website
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