> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to connect Instagram pages (DM) with Crisp

*Learn how to connect an Instagram Business Account to Crisp so your team can receive and reply to Instagram DMs and story reactions from the Inbox.*

The **Instagram** integration connects through Meta and brings Instagram conversations into Crisp alongside your other support channels. This guide covers the requirements, installation, preferences, and additional account connections.

| The Instagram integration is available from the **Crisp Essentials** plan.

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# ${color}[#0080dd](Before connecting Instagram)

__Before you start, make sure:__
* **Account type** → your Instagram account is an **Instagram Business Account**
* **Account access** → you have admin rights for the Instagram account
* **Facebook connection** → the Instagram Business Account is connected to a **Facebook Page**

Meta manages the connection between Instagram accounts and Facebook Pages. If one of these requirements is missing, the account may appear as unavailable or not configured during setup.

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# ${color}[#0080dd](Connect Instagram to Crisp)

1. Go to [**Crisp**](https://app.crisp.chat).
2. Open **Plugins → Instagram**.
3. Click **View Details → Install Plugin**.

![Search for the Instagram plugin in Crisp](https://storage.crisp.chat/users/helpdesk/website/a4823be626ad8800/search-insta_cxn3ay.png =1000xauto)

4. Click **Connect to Instagram**.

![Connect Instagram to Crisp](https://storage.crisp.chat/users/helpdesk/website/a4823be626ad8800/connect-insta_miqzo4.png =1000xauto)

5. In Meta, select the Instagram accounts and linked Facebook Pages you want Crisp to access.

![Select Instagram accounts and Facebook pages](https://storage.crisp.chat/users/helpdesk/website/a4823be626ad8800/select-accounts_5yzf1x.png =1000xauto)

6. Return to Crisp and connect each Instagram account from which you want to receive messages.

![Instagram account connected in Crisp](https://storage.crisp.chat/users/helpdesk/website/a4823be626ad8800/connected_untouu.png =1000xauto)

Once connected, new Instagram conversations can be received and answered from the Crisp Inbox.

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# ${color}[#0080dd](Watch the setup video)

This video walks through the Instagram connection process from start to finish.

${youtube}[Installing Crisp on Instagram](Xb-fTn0_UHs)

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# ${color}[#0080dd](Configure Instagram preferences)

The Instagram plugin includes preferences for automatically resolving or bypassing specific message types. Adjust these options based on how your team wants to handle Instagram traffic.

1. Go to [**Crisp**](https://app.crisp.chat).
2. Open **Plugins → Instagram → Preferences**.
3. Enable or disable the options your team needs.

![Configure Instagram plugin preferences](https://storage.crisp.chat/users/helpdesk/website/a4823be626ad8800/prefs_11jfkn6.png =1000xauto)

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# ${color}[#0080dd](Connect additional Instagram accounts)

You can connect multiple Instagram accounts to the same Crisp workspace. If an additional account is not available, reconnect the Meta authorization from **Plugins → Instagram**, then select the new Instagram account during the authorization flow.

![Reconnect Instagram to authorize additional accounts](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/image1fmbb6h-1_1ws6a5z.png =1000xauto)

| One Instagram account is included with the **Crisp Essentials** plan. Additional accounts may require an extra monthly fee; contact Crisp support if you need to increase your account limit.

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# ${color}[#0080dd](Troubleshoot the Instagram connection)

If the plugin shows **Not Configured**, a Facebook Page is missing, or Instagram messages do not reach Crisp, follow [How to troubleshoot Instagram issues](https://help.crisp.chat/en/article/how-to-troubleshoot-instagram-issues-14p6s8x).