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> Use this file to discover available pages before exploring further.
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# How to connect Trello with Crisp

*Learn how to connect Trello to Crisp so your team can create, search, and attach Trello cards from customer conversations.*

The **Trello** integration helps support and product teams turn customer conversations into actionable cards without leaving Crisp. It is useful for bug reports, feature requests, operational tasks, and follow-ups.

|| The Trello integration is available from the **Crisp Essentials** and **Crisp Plus** plans.

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# ${color}[#0080dd](Link Trello and Crisp)

1. Go to [**Crisp**](https://app.crisp.chat).
2. Open **Plugins → Trello**.
3. Install the **Trello** plugin.
4. Open the Trello plugin settings.
5. Follow the connection flow to authorize Crisp in Trello.
6. Select the boards Crisp should be allowed to use.

| Once the installation is successful, the Trello widget appears in the right-side actions panel of Crisp conversations.

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# ${color}[#0080dd](What the Trello integration includes)

Using the Trello widget, operators can create detailed cards from a Crisp conversation. They can specify the card **title**, **description**, **board**, and **list**.

![Create a Trello card from Crisp](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-28-at-095859_l40bdy.png =1000xauto)

__The widget also lets your team:__
* **Assign a card to a conversation** → keep the customer request linked to the right task
* **Search for Trello cards** → avoid creating duplicates
* **See impacted customers in Trello** → understand which conversations are linked to a card
* **Receive Trello notifications in Crisp** → keep updates visible inside the customer thread

![Customer conversation linked to a Trello card](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-28-at-095910_1wvtw7q.png =1000xauto)

![Trello notification received in Crisp](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-28-at-100159_2auz0b.png =1000xauto)

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# ${color}[#0080dd](Troubleshooting)

###### ${color}[#F08820](I cannot create a card because I do not see any Trello board)

Check the Trello plugin settings and make sure at least one board is enabled.

1. Go to [**Crisp**](https://app.crisp.chat).
2. Open **Plugins → Trello → Settings**.
3. Find **Available boards**.
4. Select at least one board.
5. Save your settings.

###### ${color}[#F08820](I still have an issue with the Trello integration)

Contact Crisp from the [contact page](https://crisp.chat/en/contact/) and include the Crisp workspace, Trello board, and conversation where the issue happened.