> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to connect Viber with Crisp

*Learn how to connect Viber to Crisp so your team can reply to Viber customers from a shared Inbox.*

The **Viber** integration connects a Viber bot to Crisp. Once connected, Viber messages appear in your Crisp Inbox, where your team can collaborate, use shortcuts, and keep customer context in one place.

|| To enable the Viber integration, your workspace needs the **Crisp Essentials** plan and you need admin access in Crisp.

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# ${color}[#0080dd](Create a Viber bot)

First, create a bot from the [Viber Partners portal](https://partners.viber.com/account/create-bot-account). An active Viber account is required.

Once the bot is created, Viber provides a **Token**. Keep it available, as you will paste it into Crisp in the next step.

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# ${color}[#0080dd](Connect Viber to Crisp)

1. Go to [**Crisp**](https://app.crisp.chat).
2. Open **Plugins → Viber**.
3. Paste the Viber **Token** into the plugin settings.
4. Click **Connect with Viber**.

![Paste the Viber token in Crisp](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-28-at-101945_1o8syqf.png =1000xauto)

Your Viber bot is now connected to Crisp, and your team can handle Viber conversations from the Inbox.

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# ${color}[#0080dd](Configure Viber settings)

The Viber plugin can show a welcome message to users. This is disabled by default, but you can enable it and write your own message.

1. Go to [**Crisp**](https://app.crisp.chat).
2. Open **Plugins → Viber → Configure the plugin**.
3. Enable the welcome message preference.
4. Type your message and click outside the input to save it.

![Enable the Viber welcome message in Crisp](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-28-at-102005_12yixwb.png =1000xauto)

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# ${color}[#0080dd](Use Crisp features with Viber)

Once Viber is connected, use your usual Crisp tools to keep conversations efficient and organized.

__Recommended next steps:__
* [Use message shortcuts](https://help.crisp.chat/en/article/how-to-use-shortcut-replies-canned-messages-1bmff5q/) → answer common questions faster and include customer data when useful
* [Create workflows](https://help.crisp.chat/en/article/getting-started-with-workflows-hrmysb/) → collect information or guide customers before an operator replies
* [Use private notes](https://help.crisp.chat/en/article/how-to-use-private-notes-54srwi/) and [mentions](https://help.crisp.chat/en/article/how-to-mention-a-team-member-13s9ou/) → collaborate internally without exposing notes to visitors
* [Create custom filters](https://help.crisp.chat/en/article/how-to-create-custom-filters-for-my-conversations-19yv8eo/) → filter conversations with the `viber` segment when you want a Viber-only view