> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to create a new conversation

*You can start a new conversation from the Inbox whenever you already know who you want to contact.*

This is useful for proactive support, follow-ups, or any case where the conversation should start from your side instead of waiting for the customer to write first.

|| Creating a new conversation is available on all plans.

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# ${color}[#0080dd](Create a conversation from the Inbox)

To create a conversation manually, you usually need the contact's basic identity details first.

__At minimum, prepare:__
* Customer name
* Customer email address

If you use telephony integrations, starting a conversation from a phone number can also be possible depending on the connected channel.

#### ${color}[#445055](Creation steps)

1. Click **Create a new conversation** from the Inbox.
2. Fill in the contact details.
3. Confirm the creation.
4. Start sending your first message from the new conversation.

![Create a new conversation from the Inbox menu](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-29-at-172404_jlh8mv.png =1000xauto)

![Fill in the contact details before creating the conversation](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-29-at-172512_1rmbtmd.png =1000xauto)

| You can also start a conversation from a contact profile, which is useful when you want the information to be pre-filled automatically.