> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to create and send an email from the inbox

*Start an outbound email conversation directly from the Crisp Inbox when you need to contact a customer first.*

Crisp is not limited to incoming conversations. You can also create a new email conversation yourself from the Inbox, which is useful for follow-ups, manual outreach, or continuing an existing customer relationship from one shared workspace.

| This feature is meant for conversational email, such as one-to-one follow-ups or small recipient groups. For bulk sends, use [Campaigns](https://crisp.chat/campaigns/).

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# ${color}[#0080dd](What you need before starting)

Before you create an outbound email, make sure email is enabled in your workspace and that you have the contact details you want to use.

__The two key details you need are:__
* **Full name**
* **Email address**

If you have not configured inbound and outbound email yet, start with [How can I receive Emails in Crisp?](https://help.crisp.chat/en/article/how-can-i-receive-emails-in-crisp-wp7jug/)

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# ${color}[#0080dd](Create a new email conversation)

Open your Inbox in [**Crisp**](https://app.crisp.chat), then use the **More actions** menu in the lower-left area of the inbox and click **Create a new conversation**.

![Open the create conversation action from the Inbox](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-30-at-095801_1c9gf8i.png =1000xauto)

Enter the contact's full name and email address, then choose the email channel if prompted.

![Fill in the contact details for the new email conversation](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-30-at-100019_u6e8qt.png =1000xauto)

Once the conversation is created, write your email in the composer and click **Send Message**.

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# ${color}[#0080dd](Useful things to know)

#### ${color}[#445055](Add more recipients when needed)

If the conversation needs other recipients in copy, you can add them as participants after the email thread is created.

Read the dedicated guide: [How can I add conversation participants / CC recipients?](https://help.crisp.chat/en/article/how-can-i-add-conversation-participants-cc-recipients-1rmn2kq/)

#### ${color}[#445055](Start from a contact profile)

You can also start a new email conversation from a contact profile when you are already looking at that user's details in Crisp.