> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to create Contact filters

*Learn how to create advanced filters in Crisp Contacts and reuse them for targeting, exports, and campaigns.*

Advanced filters help you build precise contact lists from profile data, custom data, segments, location, ratings, company attributes, and more. They are different from Inbox custom filters, which are used to organize conversations.

|| Advanced filters are available on the **Essentials** and **Plus** plans.

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# ${color}[#0080dd](What advanced filters are)

An advanced filter is a saved contact filter built from one or more criteria in **Contacts**. You can use it to find a specific group of users, export them, or target them in one-shot and automated campaigns.

For example, you could filter contacts who are located in France, have the `lead` segment, gave a low rating, or have a custom data value such as `plan = pro`.

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# ${color}[#0080dd](Available filter criteria)

#### ${color}[#445055](Most common criteria)

__Teams usually start with these filters:__
* **Email Address** → user email address
* **Contact full name** → user full name
* **Contact custom data** → custom data added by your own website, backend, import, or integration
* **Contact language** → user language
* **Contact country** → user country
* **Contact city** → user city
* **Contact provided rating** → user CSAT rating
* **Contact segment** → segments assigned to the profile

#### ${color}[#445055](Full criteria list)

__Advanced filters can also use:__
* **Contact gender**
* **Contact phone number**
* **Contact timezone**
* **Contact region**
* **Contact last active date**
* **Contact creation date**
* **Job name**
* **Job title**
* **Contact company**
* **Company domain name**
* **Company timezone**
* **Company country**
* **Company region**
* **Company city**

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# ${color}[#0080dd](Create an advanced filter)

Go to [**Crisp**](https://app.crisp.chat), then open **Contacts → New filter**.

Choose the criteria you need, combine them into the right conditions, then save the filter if you plan to reuse it.

![Create a new advanced contact filter in Crisp](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-02-02-at-114451_1l8y53m.png =1000xauto)

![Advanced contact filter criteria in Crisp](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-03-03-at-114540_m9usv1.png =1000xauto)

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# ${color}[#0080dd](Use advanced filters in campaigns)

Once your advanced filter is ready, you can reuse it in **Campaigns** to send the right message to the right contacts.

This works well for targeted onboarding, customer follow-ups, satisfaction recovery, sales outreach, and lifecycle campaigns based on your own custom data.

| Need to organize conversations instead of contacts? Read [How can I create custom filters for my conversations?](/en/article/how-can-i-create-custom-filters-for-my-conversations-19yv8eo/).