> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to display channels contact information in the chatbox

*Learn how to display alternative contact channels such as email, phone, WhatsApp, Instagram, Telegram, Messenger, and X in Crisp.*

Contact information gives customers another way to reach your team when live chat is not enough. Some details can appear in emails sent by Crisp, while the full list can be shown from the Crisp Chatbox.

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# ${color}[#0080dd](What contact channels can display)

You can configure several contact channels from your workspace settings.

__Available contact channels include:__
* **Email**
* **Phone number**
* **Facebook Messenger**
* **Telegram account**
* **X account**
* **WhatsApp number**
* **Instagram account**

Some of these details can appear in emails Crisp sends when your team replies to customers, such as **Call Us** and **Email Us**.

![Alternative contact details displayed in a Crisp email](https://storage.crisp.chat/users/helpdesk/website/-JzqEmX56venQuQw4YV8/3e42076b-aecc-4288-8bf2-b36ae848949c.png =1000xauto)

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# ${color}[#0080dd](Configure contact information)

Go to [**Crisp**](https://app.crisp.chat), then open **Workspace Settings → Contact Information**.

__From there, you can:__
* Fill in the contact channels you want to display
* Leave unused channels empty
* Let Crisp save the changes automatically

![Workspace contact information settings in Crisp](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-02-02-at-115340_1u97jer.png =1000xauto)

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# ${color}[#0080dd](What visitors will see)

After you configure contact information, visitors can see the available channels from the Crisp Chatbox after a conversation has started.

![Alternative contact channels displayed in the Crisp Chatbox](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-02-02-at-115601_a1dmm2.png =1000xauto)

Only add channels your team actively monitors. This keeps the contact experience clear and avoids sending customers to inactive inboxes or accounts.