> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to embed Loom videos in Knowledge Base articles

*Embed a Loom video inside a Crisp Knowledge Base article by converting the Loom embed URL into a Crisp frame.*

Crisp supports frame embeds through the `${frame}` syntax. For Loom, you first need to retrieve the Loom embed URL, then paste it into the Crisp frame format.

---

# ${color}[#0080dd](Retrieve the Loom embed link)

Open the Loom video you want to embed. A share URL usually looks like this:

```text
https://www.loom.com/share/221f217704be4b668928c1a4cacb2f0e
```

__To retrieve the embed code from Loom:__
* Open the Loom share page
* Click **Share**
* Click **Embed**
* Choose **Fixed size**
* Click **Copy code**

![Open the Loom embed options](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-28-at-123056_1supvap.png =1000xauto)

![Copy the fixed-size Loom embed code](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-28-at-123106_fym935.png =1000xauto)

Loom gives you an HTML iframe like this. Do not paste the full iframe directly into the article.

```html
<iframe
  width="640"
  height="400"
  src="https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e"
  frameborder="0"
  webkitallowfullscreen
  mozallowfullscreen
  allowfullscreen
></iframe>
```

---

# ${color}[#0080dd](Convert the Loom embed for Crisp)

Copy only the value inside the iframe `src` attribute. In the example above, the embed URL is:

```text
https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e
```

Then paste it into the Crisp frame format:

```markdown
${frame}[Here you can use a custom legend](https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e)
```

Replace the URL and label with your own Loom video and description.

---

# ${color}[#0080dd](Frequently Asked Questions)

*Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.*

###### ${color}[#F08820](Can I paste the full Loom iframe into the article?)

**No, use only the iframe `src` URL inside a Crisp `${frame}` embed.** The full iframe code is useful to find the embed URL, but the Knowledge Base article should use Crisp frame syntax.

###### ${color}[#F08820](Why does my Loom video not appear?)

**Check that the URL starts with `https://www.loom.com/embed/`.** Also confirm that the Loom video is shareable and not restricted in a way that prevents visitors from opening it.