Articles on: Crisp Knowledge Base

How can I embed videos from Loom in a Knowledge Base article?

Video content is key to better help customers. This tutorial provides help how to embed in a Knowledge Base article a video hosted on Loom

This procedure is a bit more complicated than for Youtube, Vimeo & others because Loom is not providing any solution to retrieve an embed link directly from a Loom link. So this video covers how to do it manually.

Retrieve the embed link from Loom

Go to your Loom sharable video link. For example https://www.loom.com/share/221f217704be4b668928c1a4cacb2f0e
Click on share
Click Embed
Click Fixed size
Click Copy code

Click Embed

Fixed size

Then you will get the embed code. **This code can't be used directly on Crisp

<iframe
    width="640"
    height="400"
    src="https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e"
    frameborder="0"
    webkitallowfullscreen
    mozallowfullscreen
    allowfullscreen
></iframe>

Convert the code for Crisp

To embed the Loom video in your Knowledge Base article, we need to retrieve the link from the Iframe provided from Loom. In the example above, the link is: https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e

Then, simply copy-paste the following code in your Crisp Knowledge Base article (make sure to change the link to your own link):

${frame}[Here you can use a custom legend](https://www.loom.com/embed/221f217704be4b668928c1a4cacb2f0e)

Updated on: 28/02/2025

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