> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to embed Wistia videos in Knowledge Base articles

*Embed a Wistia video inside a Crisp Knowledge Base article by converting the Wistia iframe URL into a Crisp frame.*

Crisp supports frame embeds through the `${frame}` syntax. For Wistia, retrieve the iframe `src` URL from the Wistia embed settings, then use that URL in your Crisp article.

---

# ${color}[#0080dd](Retrieve the Wistia embed link)

__To retrieve the embed URL from Wistia:__
* Open your **Wistia Dashboard**
* Open the video you want to embed
* Click **Embed & Share**
* Choose **Inline Embed**
* Adjust the options so the embed code includes a `src` value
* Copy the `src` URL from the iframe code

| The `src` value appears after the embed options are configured correctly.

![Copy the Wistia iframe src value](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-28-at-122937_1a7gamf.png =1000xauto)

---

# ${color}[#0080dd](Convert the Wistia embed for Crisp)

From the Wistia iframe, copy only the URL inside the `src` attribute. A Wistia embed URL can look like this:

```text
https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true
```

Then paste it into the Crisp frame format:

```markdown
${frame}[Here you can use a custom legend](https://fast.wistia.net/embed/iframe/m5vr9icove?videoFoam=true)
```

Replace the URL and label with your own Wistia video and description.

---

# ${color}[#0080dd](Frequently Asked Questions)

*Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.*

###### ${color}[#F08820](Can I paste the full Wistia iframe into the article?)

**No, paste only the iframe `src` URL into the Crisp frame syntax.** The full Wistia iframe is useful to locate the embed URL, but Crisp articles should use `${frame}`.

###### ${color}[#F08820](Why does the Wistia video not resize correctly?)

**Check that your Wistia embed URL uses responsive options such as `videoFoam=true`.** Also confirm that the article preview or published article is being used to test the final result.