> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to enable the "we are online" chatbox tooltip

*This article explains what the availability tooltip is and how to show it in the Crisp chatbox.*

The availability tooltip is the small popup shown when the chatbox is closed and your team is available. It helps visitors notice that your team is online and ready to help, without opening the chatbox for them.

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# ${color}[#0080dd](What the availability tooltip does)

When your support is online, Crisp can display a short tooltip near the minimized chatbox. Depending on your setup, it can show messages such as **We are online** or an estimated reply time.

This tooltip does not control your actual availability status. It also does not remove the green availability indicator shown on the minimized chatbox.

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# ${color}[#0080dd](Enable or disable the popup)

The setting is a toggle, so you can use the same menu to show or hide the popup whenever needed.

__To manage the availability tooltip:__
1. Go to [**Crisp**](https://app.crisp.chat)
2. Open **Settings → Chatbox Settings → Chatbox Behavior**
3. Find **Show the availability tooltip when chatbox is closed**
4. Turn the option on to show the popup, or off to hide it

![Manage the availability tooltip from chatbox behavior settings](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-01-29-at-132136_1wb3kht.png =1000xauto)

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# ${color}[#0080dd](When to enable it)

The tooltip is helpful when you want visitors to quickly understand that support is available, especially on pages where users may need reassurance before starting a conversation.

If you prefer a quieter chatbox experience, you can keep the tooltip disabled while still letting visitors open the chatbox manually.