> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to format Crisp Messages

*Use Markdown in Crisp to format replies, notes, and richer message content without leaving the Inbox.*

Crisp supports a lightweight Markdown syntax for day-to-day messaging. It is useful when you want your replies to be clearer, more structured, or easier to scan.

---

# ${color}[#0080dd](Format text)

###### ${color}[#F08820](Bold)

Use `**bold**` for stronger emphasis.

Example: `**My Bold Text**`

###### ${color}[#F08820](Italic)

Use `*italic*` for lighter emphasis.

Example: `*Italic Text*`

###### ${color}[#F08820](Underline)

Use `__underline__` when you want a stronger visual emphasis.

Example: `__Underlined Text__`

###### ${color}[#F08820](Strikethrough)

Use `~~strikethrough~~` to show removed or outdated text.

Example: `~~Strikethrough text~~`

---

# ${color}[#0080dd](Insert headings and lists)

###### ${color}[#F08820](Headings)

Crisp supports Markdown heading syntax such as:

```
# This is an h1 header
## This is an h2 header
### This is an h3 header
#### This is an h4 header
##### This is an h5 header
###### This is an h6 header
```

###### ${color}[#F08820](Bullet lists)

Example:

```
* First point
* Second point
* Third point
```

###### ${color}[#F08820](Numbered lists)

Example:

```
1. First step
2. Second step
3. Third step
```

---

# ${color}[#0080dd](Insert code, tables, and quotes)

###### ${color}[#F08820](Inline code)

Use backticks for short inline code snippets.

Example: `` `inline_code()` ``

###### ${color}[#F08820](Code blocks)

Use a fenced block for multi-line code.

````
```block
code
```
````

###### ${color}[#F08820](Tables)

Example:

```
| Header 1 | Header 2 | Header 3 |
| -------- | -------- | -------- |
| Value    | Value    | Value    |
| Value    | Value    | Value    |
| Value    | Value    | Value    |
```

###### ${color}[#F08820](Blockquotes)

Example:

```
> Blockquotes are useful to emulate quoted email text.
```

---

# ${color}[#0080dd](Insert links and media)

###### ${color}[#F08820](Links)

Use standard Markdown links:

```
[a link](https://acme.com)
```

###### ${color}[#F08820](Inline images)

Use this format to insert an image:

```
![an image label](https://image.acme.com/name.jpg)
```

###### ${color}[#F08820](Clickable images)

Use this format to wrap an image inside a link:

```
[![an image label](https://image.acme.com/name.jpg)](https://acme.com)
```

###### ${color}[#F08820](YouTube videos)

Use this format:

```
${youtube}[Video label](XXXXXXX)
```

Replace `XXXXXXX` with the video ID from the YouTube URL.

###### ${color}[#F08820](Vimeo videos)

Use this format:

```
${vimeo}[Video label](XXXXXXX)
```

###### ${color}[#F08820](Dailymotion videos)

Use this format:

```
${dailymotion}[Video label](XXXXXXX)
```

---

# ${color}[#0080dd](Use Enter for line breaks instead of sending)

By default, `Enter` sends the message and `SHIFT` + `Enter` creates a line break.

If you prefer `Enter` to create line breaks, enable the **Enriched Editor** from the conversation composer by clicking the **Aa** button.

![Enable the enriched editor from the composer](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/editor_1vgtawh.png =1000xauto)