Helpdesk articles are formatted with Markdown. Markdown is an easy-to-use syntax to format texts. You can use Markdown to insert bold text, titles, images and even YouTube videos.
This article sums up the Markdown syntax items that are available to you in Crisp Helpdesk.
Format text
Bold text
Markdown code: **This is a bold** text section.
Example: This is a bold text section.
Italic text
Markdown code: _This is an italic_ text section.
Example: This is an italic text section.
Underlined text
Markdown code: __This is an underlined__ text section.
Example: This is an underlined text section.
Strikethrough text
Markdown code: ~~This is a strikethrough~~ text section.
Example: This is a strikethrough text section.
Highlighted text
Markdown code: ++This is an highlighted++ text section.
Example: This is an highlighted text section.
Insert titles
H1 title (huge)
Markdown code: # Huge title
H2 title (large)
Markdown code: ## Large title
H3 title (medium)
Markdown code: ### Medium title
H4 title (regular)
Markdown code: #### Regular title
H5 title (small)
Markdown code: ##### Small title
H6 title (tiny)
Markdown code: ###### Tiny title
Delimitate text
Horizontal line
Markdown code: ---
Insert lists
Bullet list
Markdown code: * Item
Numbered list
Markdown code: 1. Item
Insert code
Inline code (single line)
Markdown code: `inline_code()`
Block code (multiple lines)
Markdown code: ```block_code()```
Quote someone
Markdown code: > Quoting someone there...
Insert links
To a section of your article
Markdown code: This is [a link](#3-how-does-it-work)
Clicking on this link will scroll up or down to the matching title ### How does it work?.
Please note the link syntax. It starts with an #, followed by the level of the targeted link (from 1 to 6). Next comes the title value, in lower case, with dashes instead of spaces. Punctuation is not included.
To another article
Markdown code: This is [a link](/en/article/install-crisp-8bn075)
To an external page
Markdown code: This is [a link](https://acme.com)
Insert resources
Insert an image
Markdown code: This is 
Insert an clickable image
Markdown code: This is a clickable image [](https://acme.com)
Insert a YouTube video
Markdown code: This is ${youtube}[a YouTube video label](qgPN61LTzZM)
Only the YouTube video identifier is required, not the full YouTube URL.
Insert a Vimeo video
Markdown code: This is ${vimeo}[a Vimeo video label](261941485)
Only the Vimeo video identifier is required, not the full Vimeo URL.
Insert a Dailymotion video
Markdown code: This is ${dailymotion}[a Dailymotion video label](x6g6xd1)
Only the Dailymotion video identifier is required, not the full Dailymotion URL.
Insert an HTML frame
Markdown code: This is ${frame}[an HTML frame label](http://example.com/frame.html)
Insert tips, information and warnings
Insert a tip box
Markdown code: | This is a tip.
Insert an information box
Markdown code: || This is an information.
Insert a warning box
Markdown code: ||| This is a warning.
This article sums up the Markdown syntax items that are available to you in Crisp Helpdesk.
Format text
Bold text
Markdown code: **This is a bold** text section.
Example: This is a bold text section.
Italic text
Markdown code: _This is an italic_ text section.
Example: This is an italic text section.
Underlined text
Markdown code: __This is an underlined__ text section.
Example: This is an underlined text section.
Strikethrough text
Markdown code: ~~This is a strikethrough~~ text section.
Example: This is a strikethrough text section.
Highlighted text
Markdown code: ++This is an highlighted++ text section.
Example: This is an highlighted text section.
Insert titles
H1 title (huge)
Markdown code: # Huge title
H2 title (large)
Markdown code: ## Large title
H3 title (medium)
Markdown code: ### Medium title
H4 title (regular)
Markdown code: #### Regular title
H5 title (small)
Markdown code: ##### Small title
H6 title (tiny)
Markdown code: ###### Tiny title
Delimitate text
Horizontal line
Markdown code: ---
Insert lists
Bullet list
Markdown code: * Item
Numbered list
Markdown code: 1. Item
Insert code
Inline code (single line)
Markdown code: `inline_code()`
Block code (multiple lines)
Markdown code: ```block_code()```
Quote someone
Markdown code: > Quoting someone there...
Insert links
To a section of your article
Markdown code: This is [a link](#3-how-does-it-work)
Clicking on this link will scroll up or down to the matching title ### How does it work?.
Please note the link syntax. It starts with an #, followed by the level of the targeted link (from 1 to 6). Next comes the title value, in lower case, with dashes instead of spaces. Punctuation is not included.
To another article
Markdown code: This is [a link](/en/article/install-crisp-8bn075)
To an external page
Markdown code: This is [a link](https://acme.com)
Insert resources
Insert an image
Markdown code: This is 
Insert an clickable image
Markdown code: This is a clickable image [](https://acme.com)
Insert a YouTube video
Markdown code: This is ${youtube}[a YouTube video label](qgPN61LTzZM)
Only the YouTube video identifier is required, not the full YouTube URL.
Insert a Vimeo video
Markdown code: This is ${vimeo}[a Vimeo video label](261941485)
Only the Vimeo video identifier is required, not the full Vimeo URL.
Insert a Dailymotion video
Markdown code: This is ${dailymotion}[a Dailymotion video label](x6g6xd1)
Only the Dailymotion video identifier is required, not the full Dailymotion URL.
Insert an HTML frame
Markdown code: This is ${frame}[an HTML frame label](http://example.com/frame.html)
Insert tips, information and warnings
Insert a tip box
Markdown code: | This is a tip.
Insert an information box
Markdown code: || This is an information.
Insert a warning box
Markdown code: ||| This is a warning.
Published on: 16 / 11 / 2017