Helpdesk articles are formatted with Markdown. Markdown is an easy-to-use syntax to format texts. You can use Markdown to insert bold text, titles, images and even YouTube videos.

This article sums up the Markdown syntax items that are available to you in Crisp Helpdesk.

Format text

Bold text

Markdown code: **This is a bold** text section.
Example: This is a bold text section.

Italic text

Markdown code: _This is an italic_ text section.
Example: This is an italic text section.

Underlined text

Markdown code: __This is an underlined__ text section.
Example: This is an underlined text section.

Strikethrough text

Markdown code: ~~This is a strikethrough~~ text section.
Example: This is a strikethrough text section.

Insert titles

H1 title (huge)

Markdown code: # Huge title

H2 title (large)

Markdown code: ## Large title

H3 title (medium)

Markdown code: ### Medium title

H4 title (regular)

Markdown code: #### Regular title

H5 title (small)

Markdown code: ##### Small title

H6 title (tiny)

Markdown code: ###### Tiny title

Delimitate text

Horizontal line

Markdown code: ---

Insert lists

Bullet list

Markdown code: * Item

Numbered list

Markdown code: 1. Item

Insert code

Inline code (single line)

Markdown code: `inline_code()`

Block code (multiple lines)

Markdown code: ```block_code()```

Quote someone

Markdown code: > Quoting someone there...

Insert a link

Markdown code: This is [a link](https://acme.com)

Insert an image

Markdown code: This is ![an image label](https://image.acme.com/name.jpg)

Insert a YouTube video

Markdown code: This is ![a YouTube video label](Lxet1zLBTM8)

Only the YouTube video identifier is required, not the full YouTube URL.

Insert tips, information and warnings

Insert a tip box

Markdown code: | This is a tip.

Insert an information box

Markdown code: || This is an information.

Insert a warning box

Markdown code: ||| This is a warning.
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