> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to hide the chatbox on specific page urls

*This article explains how to hide the Crisp chatbox on selected pages of your website.*

Page restrictions are useful when the chatbox should not appear on specific areas, such as checkout, legal pages, internal tools, or pages where another contact flow is already used.

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# ${color}[#0080dd](Hide the chatbox on blocked pages)

Blocked pages work as a denylist. The chatbox remains visible elsewhere, but is hidden on the URLs you add to the list.

__To hide the chatbox on selected pages:__
1. Go to [**Crisp**](https://app.crisp.chat)
2. Open **Settings → Chatbox Settings → Chatbox Restrictions → Hide chatbox on pages**
3. Click **Add a blocked page**
4. Add the URLs where the chatbox should be hidden

| URL matching is strict. If your real page uses **www.example.com**, add **www.example.com** rather than **example.com**.

![Hide the chatbox on specific pages](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-01-29-at-135331_bj6cue.png =1000xauto)

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# ${color}[#0080dd](Video guide)

This short video shows how to hide the live chat on multiple pages.

${youtube}[How to hide your live chat on multiple pages](O84ruFjUAVk)

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# ${color}[#0080dd](Use wildcards)

Wildcards help you block several URLs without adding every page one by one.

#### ${color}[#445055](Simple wildcard)

The pattern **https://example.com/*/pricing** matches pricing pages with one path segment before **/pricing**.

__Matched pages include:__
* **French pricing page** → **https://example.com/fr/pricing**
* **English pricing page** → **https://example.com/en/pricing**
* **Spanish pricing page** → **https://example.com/es/pricing**

#### ${color}[#445055](Double wildcard)

The pattern **https://example.com/product/** matches pages under **/product/**, including deeper subdirectories.

__Matched pages include:__
* **First product path** → **https://example.com/product/aaaaaa/bbbbbb**
* **Second product path** → **https://example.com/product/ccccccc/dddddd**

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# ${color}[#0080dd](Need the opposite behavior?)

If you want the chatbox to appear only on a few URLs and stay hidden everywhere else, use [Show Chatbox only on pages](/en/article/how-to-display-crisp-only-on-few-pages-1an8s2k/).