> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to hide the estimated response time from the chatbox

*This article explains how to hide or customize the average response time shown in the Crisp chatbox.*

Crisp can display activity metrics in the chatbox, such as the expected reply time, before your team replies to a visitor. You can hide this metric or replace the wording with a custom localized text.

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# ${color}[#0080dd](Hide the average response time)

The average response time is controlled by the activity metrics option in the chatbox appearance settings.

![Average response time shown in the chatbox](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-01-29-at-133350_c0jgqv.png =1000xauto)

__To hide activity metrics from the chatbox:__
1. Go to [**Crisp**](https://app.crisp.chat)
2. Open **Settings → Chatbox Settings → Chatbox Appearance**
3. Find **Show activity metrics in the chatbox (eg: mean time to reply)**
4. Turn the option off to hide the metric, or on to show it again

![Manage activity metrics in chatbox appearance settings](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-01-29-at-133548_1ueycqz.png =1000xauto)

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# ${color}[#0080dd](Replace the message text)

If you want to keep the metric area but change the wording, open **Settings → Chatbox Settings → Chatbox Appearance → Chatbox Theme → Advanced Chatbox Customization**.

Use the search input to find **Header: ongoing status metrics**, then edit the text. You can also add locale-specific versions if your chatbox supports multiple languages.

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# ${color}[#0080dd](Improve your response time)

Hiding the metric can make sense in some setups, but improving the actual response time is usually better for the visitor experience.

__Good ways to reduce response time include:__
* **Use Hugo AI Agent** → automate simple conversations when your team is away or busy
* **Review analytics** → identify moments, topics, or channels where replies slow down
* **Improve collaboration** → use private notes and mentions to route questions to the right teammate faster

| You can also build [workflows](/en/article/getting-started-with-workflows-hrmysb/) to collect information or guide visitors before a human operator replies.