Importing and exporting dashboards in Crisp Analytics allows you to save your work, reuse dashboards across workspaces, share setups with teammates, or install pre-built templates provided by Crisp (such as AI performance dashboards).

This guide shows you how to import and export dashboards in just a few clicks.

How to import a dashboard

Importing a dashboard lets you instantly load a ready-made dashboard from a .json file.

Steps

1. Go to Analytics → Dashboards
2. Click Create a new dashboard at the bottom of the list
3. Select Import from a file
4. Upload your .json file
5. The dashboard appears immediately in your list and can be renamed or edited

Notes

• All charts, metrics, and layout settings included in the file will be recreated automatically.
• Imported dashboards work exactly like any dashboard you build manually.

How to set up your Crisp Analytics: 4 dashboards you can import

How to export a dashboard

Exporting allows you to save your dashboard as a .json file, which you can re-import later or share with your team.

Steps

1. Go to Analytics → Dashboards
2. Hover the dashboard you want to export
3. Click ⋯ (More)
4. Select Export
5. A .json file will download automatically

What’s included in an export

• All chart configurations
• All queries and metrics
• Filters and date ranges
• Dashboard layout

Best practices

• Maintain a shared folder with your team's dashboards (AI, Support, CSAT, Operations…).
• Use exports as templates when onboarding new teammates or when replicating analytics setups across multiple brands or workspaces.
• When Crisp provides pre-built dashboards (eg. AI Performance Calculator), download the file and use Import dashboard to install it instantly.

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Updated on: 03/12/2025