Articles on: Crisp Knowledge Base

How can I include custom code on my Crisp Knowledge Base?

Crisp allows you to add custom HTML code to your Helpdesk so that you can add third party scripts (Google Analytics, Mixpanel, etc) or to customize the look and layout of the Helpdesk. Adding custom code is simple.

Adding custom code

Go to app.crisp.chat
Go to your Setting > Knowledge Base Settings > Customize your Knowledge Base
Edit Included custom HTML code

Click Edit Included custom HTML code

Note: When adding custom code, remember to wrap the code with the appropriate tags. For example: styles should be wrapped in <style> tags and scripts should be wrapped in <script> tags

Add your custom code

Also feel free to check out this guide for examples of commonly requested customizations

Updated on: 28/02/2025

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