> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to include Google Docs in Knowledge Base articles

*Embed a Google Docs document in a Crisp Knowledge Base article by exporting it as a PDF and loading it through a frame.*

Crisp can display a Google Docs document in an article when the document is available through a PDF export URL. You can then load that exported PDF with the Crisp `${frame}` syntax.

---

# ${color}[#0080dd](Create the Google Docs PDF export URL)

Start from the edit URL of your Google Docs document. It usually looks like this:

```text
https://docs.google.com/document/d/1S8gJeCD_vDjbM2JKk8Ojkt-6Uj_fdn_NQPdzHeQnn0Y/edit
```

Replace `/edit` at the end of the URL with `/export?format=pdf`.

```text
https://docs.google.com/document/d/1S8gJeCD_vDjbM2JKk8Ojkt-6Uj_fdn_NQPdzHeQnn0Y/export?format=pdf
```

|| The document must be shareable by the visitors who will read the article. If the Google Doc is private, the embedded frame may show an access error.

---

# ${color}[#0080dd](Embed the document in Crisp)

Use the Google Docs viewer URL and place your PDF export link in the `url=` parameter.

```markdown
${frame}[PDF](https://docs.google.com/viewerng/viewer?url=https://A_LINK_TO_YOUR_PDF&embedded=true)
```

For example:

```markdown
${frame}[PDF](https://docs.google.com/viewerng/viewer?url=https://docs.google.com/document/d/1S8gJeCD_vDjbM2JKk8Ojkt-6Uj_fdn_NQPdzHeQnn0Y/export?format=pdf&embedded=true)
```

---

# ${color}[#0080dd](Example)

${frame}[Google Doc](https://docs.google.com/viewerng/viewer?url=https://docs.google.com/document/d/1S8gJeCD_vDjbM2JKk8Ojkt-6Uj_fdn_NQPdzHeQnn0Y/export?format=pdf&embedded=true)

---

# ${color}[#0080dd](Frequently Asked Questions)

*Still have questions which were not covered in this article? Here is a collection of the most frequently asked questions on this topic.*

###### ${color}[#F08820](Can I embed a private Google Doc?)

**Only if the visitor has permission to access it.** For public Knowledge Base articles, the document should usually be shared publicly or published in a way that customers can open.

###### ${color}[#F08820](Why is the embedded Google Doc not loading?)

**Check the sharing permissions and the export URL.** The URL should end with `/export?format=pdf`, and the document must be accessible to the visitor outside Crisp as well.