> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to mention a team member

*Mention a teammate inside a private note when you need their attention on a conversation.*

Mentions are a simple way to bring another agent into a conversation without showing anything to the customer. They work inside private notes, which means your message stays internal while the teammate you mention gets notified.

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# ${color}[#0080dd](How mentions work)

To mention someone, start a private note and type `@` followed by their username.

__You can start a private note in any of these ways:__
* Type `/note`
* Type `/` then press `TAB`
* Choose **Note** in the composer options

Once your note is open, type your message and include the teammate you want to notify.

![Mention a teammate inside a private note](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2024-10-30-at-101012_1374coo.png =1000xauto)

Your note remains private. Customers cannot see it.

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# ${color}[#0080dd](What happens after you mention someone)

When a teammate is mentioned, Crisp notifies them so they can jump into the conversation more quickly.

| Make sure the teammate has notifications enabled in **Settings → Account → Notifications** if they want to receive those alerts consistently.

If you want a full guide focused on the note itself, see [How do I use private notes and mentions?](https://help.crisp.chat/en/article/how-do-i-use-private-notes-and-mentions-54srwi/)