> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to receive emails in Crisp *Forward your support emails into Crisp so your team can manage email conversations from the same Inbox as every other channel.* Email support becomes much easier to manage when replies, assignments, notes, and history all live in one shared Inbox. Once forwarding is set up, your team can handle email conversations in Crisp just like chat and messaging conversations. | Receiving emails in Crisp requires an existing email provider that supports forwarding. ![Reply to customer emails directly from the Crisp Inbox](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-01-29-at-153650_1bozaux.png =1000xauto) --- # ${color}[#0080dd](Watch the email forwarding tutorial) If you prefer a visual walkthrough, start with this short tutorial. ${youtube}[Video tutorial](91xnqPBxMdk) --- # ${color}[#0080dd](Retrieve your Crisp inbox email address) Before you can forward anything, you need the email address generated by Crisp for your workspace. #### ${color}[#445055](Where to find it) 1. Open [Crisp](https://app.crisp.chat). 2. Go to **Settings → Workspace Settings → Setup & Integrations**. 3. Scroll to the **Email** section. 4. Copy your Crisp inbox email address. ![Open the Email section from Setup and Integrations](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-01-29-at-153830_x418e8.png =1000xauto) ![Copy the generated Crisp inbox email address](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-01-29-at-153959_1npoiiy.png =1000xauto) --- # ${color}[#0080dd](Forward your existing mailbox to Crisp) The general idea is simple: emails sent to addresses such as `support@company.com` or `contact@company.com` should be forwarded to your Crisp inbox address. ![Forward an existing mailbox to the Crisp email address](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/image_djymbk.png =1000xauto) Because every provider handles forwarding differently, the next step depends on your current email setup. __Setup guides by provider:__ * [Redirect emails from Gmail to Crisp](https://help.crisp.chat/en/article/redirect-emails-from-gmail-g-suite-to-crisp-pau0de/) * [Redirect emails from Outlook 365 / Microsoft 365 to Crisp](https://help.crisp.chat/en/article/redirect-emails-from-outlook-365-microsoft-office-365-to-crisp-xp1gwv/) * [GoDaddy forwarding guide](https://www.godaddy.com/help/forwarding-options-for-my-email-address-23859) * [Namecheap forwarding guide](https://www.namecheap.com/support/knowledgebase/article.aspx/308/2214/how-to-set-up-free-email-forwarding/) * [Gandi forwarding guide](https://wiki.gandi.net/en/mail/create-email-forward) * [OVH forwarding guide in French](https://docs.ovh.com/fr/emails/guide-des-redirections-emails/) * [IONOS forwarding guide](https://www.ionos.com/help/email/setting-up-mail-basic/setting-up-forwarding-for-email-addresses) * [cPanel forwarders guide](https://docs.cpanel.net/cpanel/email/forwarders/) --- # ${color}[#0080dd](Handle multiple mailboxes in one Inbox) If your company uses several addresses such as `billing@company.com`, `sales@company.com`, and `support@company.com`, you can still forward all of them into Crisp. #### ${color}[#445055](Use plus addressing to tag the origin) Crisp supports plus addressing on the forwarding address so you can add a segment automatically. For example, if your forwarding address is **contact@acme.on.crisp.email**, you can use: * **contact+billing@acme.on.crisp.email** for `billing@acme.com` * **contact+sales@acme.on.crisp.email** for `sales@acme.com` * **contact+support@acme.on.crisp.email** for `support@acme.com` This adds a segment such as `billing` or `sales` to the incoming conversation, which makes filtering and routing much easier afterward. __Related organization guides:__ * [How can I create custom filters for my conversations?](https://help.crisp.chat/en/article/how-can-i-create-custom-filters-for-my-conversations-19yv8eo/) * [How does Routing / Assign work?](https://help.crisp.chat/en/article/how-does-routing-assign-work-qjl2d2/) --- # ${color}[#0080dd](Use a custom email domain) If you want outgoing emails to use your own branded subdomain, you can configure a custom email domain. That lets you send from addresses that follow a pattern such as `agentname@support.yourdomain.com` instead of the default Crisp address. Read the dedicated guide: [How to set up a custom email domain](https://help.crisp.chat/en/article/how-to-setup-a-custom-email-domain-ndklh7/) --- # ${color}[#0080dd](Important notes and troubleshooting) A few operational details are worth knowing before you go live. __Things to keep in mind:__ * Crisp only receives the emails that are actually forwarded to your Crisp inbox address. * If you use plus addressing, the segment is added automatically based on the forwarding alias. * Some sender domains may be blocked for security reasons. * If email appears in Crisp without a sender address attached to the contact, open the message and use **See original** or **View original** to recover the original sender address. If you also want suspicious emails to be isolated automatically, read: [How to configure the Spam inbox and retrieve emails?](https://help.crisp.chat/en/article/how-to-configure-the-spam-inbox-and-retrieve-emails-tzouno/)