> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to redirect emails from Gmail to Crisp

*Forward your Gmail emails to Crisp so your team can handle email support from the Inbox alongside other channels.*

Forwarding a Gmail or Google Workspace mailbox to Crisp is one of the easiest ways to centralize support. Once it is set up, incoming emails land in your Inbox, where your team can use assignments, shortcut replies, routing, and all the other collaboration tools already available in Crisp.

---

# ${color}[#0080dd](Watch the setup video)

${youtube}[Video tutorial](91xnqPBxMdk)

---

# ${color}[#0080dd](Get your Crisp forwarding address)

Open [**Crisp**](https://app.crisp.chat), then go to **Settings → Workspace Settings → Setup & Integrations → Email**.

Open the email section for your workspace and copy your Crisp email redirection address.

![Open the Email section from Crisp setup and integrations](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-11-at-192755_1j1x2cg.png =1000xauto)

![Copy your Crisp email forwarding address](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-11-at-133526_qhmflo.png =1000xauto)

---

# ${color}[#0080dd](Set up forwarding in Gmail)

Open Gmail, click the gear icon, then choose **See all settings**.

![Open Gmail settings](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-11-at-132521_jzisgc.png =1000xauto)

Go to **Forwarding and POP/IMAP**, then click **Add a forwarding address**.

![Add a forwarding address in Gmail](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-11-at-132616_3vn2aa.png =1000xauto)

Paste your Crisp forwarding address and continue the setup.

![Paste the Crisp forwarding address into Gmail](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-11-at-132706_6dbplz.png =1000xauto)

Gmail then sends a verification code to your Crisp Inbox. Retrieve that code from Crisp, return to Gmail, and finish the confirmation step.

Once verified, choose what Gmail should do with forwarded messages and save your changes.

---

# ${color}[#0080dd](Forward only part of your inbox)

If you only want certain emails to reach Crisp, create a Gmail filter and forward only the matching messages.

Go to **Filters and blocked addresses**, then click **Create a new filter**.

![Open Gmail filters and blocked addresses](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-11-at-132740_1033b42.png =1000xauto)

Define the rule you want to use, such as forwarding only contact form requests or emails sent to a specific alias.

![Create a Gmail filter for the emails you want to forward](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-11-at-132838_14nbdkt.png =1000xauto)

Then choose your Crisp forwarding address in **Forward it to** and save the filter.

![Select the Crisp forwarding address in the Gmail filter](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-11-at-132806_1djjhro.png =1000xauto)

---

# ${color}[#0080dd](Forward multiple mailboxes and tag them automatically)

If your company uses several addresses such as **billing@company.com**, **sales@company.com**, and **support@company.com**, you can still forward them all to Crisp.

A helpful trick is to append `+segment` to your Crisp forwarding address so each mailbox automatically adds its own segment.

__Example:__
* Main Crisp address → `contact@acme.on.crisp.email`
* Billing mailbox forwarding address → `contact+billing@acme.on.crisp.email`

That way, all emails forwarded from **billing@acme.com** can arrive in Crisp already tagged with the `billing` segment.

You can then use those segments for custom filters and routing.

__Useful companion guides:__
* [How can I create custom filters for my conversations?](https://help.crisp.chat/en/article/how-can-i-create-custom-filters-for-my-conversations-19yv8eo/)
* [How does Routing / Assign work?](https://help.crisp.chat/en/article/how-does-routing-assign-work-qjl2d2/)