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# How to redirect emails from Outlook 365 (Microsoft Office 365) to Crisp

*Forward your Microsoft 365 or Outlook mailbox to Crisp so your team can manage email support from the shared Inbox.*

Once forwarding is enabled, your incoming emails land in Crisp and can be handled alongside live chat and your other connected channels. This is a good way to centralize support and keep email collaboration in the same workspace as the rest of your customer conversations.

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# ${color}[#0080dd](Get your Crisp forwarding address)

Open [**Crisp**](https://app.crisp.chat), then go to **Settings → Workspace Settings → Setup & Integrations → Email**.

Open the email section for your workspace and copy your Crisp email redirection address.

![Open the Email section from Crisp setup and integrations](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-11-at-192755_1j1x2cg.png =1000xauto)

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# ${color}[#0080dd](Set up forwarding in Outlook)

In Outlook, open **Settings**, then click **View all Outlook settings**.

![Open Outlook settings](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-11-at-152913_1dp4ejl.png =1000xauto)

Go to the **Forwarding** section, enable forwarding, paste your Crisp forwarding address, and save.

![Enable forwarding in Outlook and paste the Crisp forwarding address](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-11-at-152951_ihwpd0.png =1000xauto)

Once saved, new emails can start arriving in your Crisp Inbox.

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# ${color}[#0080dd](If Microsoft 365 blocks external forwarding)

Some Microsoft 365 workspaces block automatic forwarding by default as part of their outbound spam protection.

||| If you receive a bounce message after enabling forwarding, your organization may have external forwarding disabled. In that case, ask your Microsoft 365 administrator to allow it.

A typical bounce includes this message:

`550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance.`

Microsoft explains this setup here: [Configure outbound spam policies in Microsoft 365](https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/outbound-spam-policies-configure?view=o365-worldwide)

If your administrator allows forwarding only for selected accounts, they usually need to create an outbound policy and enable **Automatic forwarding rules** for the affected mailbox.

![Create an outbound policy in Microsoft 365 if external forwarding is blocked](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-11-at-153013_fow98y.png =1000xauto)

![Enable automatic forwarding rules in the outbound protection policy](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-11-at-153029_11pc8d8.png =1000xauto)

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# ${color}[#0080dd](Forward multiple mailboxes and tag them automatically)

If your company uses several mailboxes such as **billing@company.com**, **sales@company.com**, and **support@company.com**, you can forward all of them to Crisp and still keep them organized.

Append `+segment` to your Crisp forwarding address so each mailbox adds its own segment automatically.

__Example:__
* Main Crisp address → `contact@acme.on.crisp.email`
* Billing mailbox forwarding address → `contact+billing@acme.on.crisp.email`

This lets you create cleaner filters and routing rules once the emails reach Crisp.

__Useful companion guides:__
* [How can I create custom filters for my conversations?](https://help.crisp.chat/en/article/how-can-i-create-custom-filters-for-my-conversations-19yv8eo/)
* [How does Routing / Assign work?](https://help.crisp.chat/en/article/how-does-routing-assign-work-qjl2d2/)