> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to schedule when to appear online & offline

*Learn how to schedule when your Crisp account appears online or offline.*

Your Crisp availability controls whether visitors see support as online or away, and it can also affect assignment and routing behavior. Use the availability schedule when you want Crisp to follow your working hours instead of relying only on whether the app is open.

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# ${color}[#0080dd](Configure your availability schedule)

The availability schedule lets you define the days and hours when your account should appear **online**. Outside that schedule, you are seen as **offline**.

__To configure your schedule:__
* Go to [**Crisp**](https://app.crisp.chat)
* Open **Settings** from the bottom-left corner
* Navigate to **Settings → Account → Availability**
* Toggle **Enable availability schedule**
* Configure your online days and hours
* Let Crisp auto-save your availability preferences

![Enable the Crisp availability schedule from account settings](https://storage.crisp.chat/users/helpdesk/website/-/8/7/a/e/87ae2703583ac800/cleanshot-2026-01-29-at-143445_p63iwv.png =1000xauto)

|| **Invisible** mode must be disabled before you can configure or rely on these availability preferences.

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# ${color}[#0080dd](Common availability setups)

Use the setup that best matches how you want Crisp to interpret your presence.

###### ${color}[#F08820](I only want to be online when my Crisp tab is open)

Enable **Set me available when using the app** and keep the availability schedule disabled. If the schedule remains enabled, Crisp can still consider you online during scheduled hours even if that is not what you intended.

###### ${color}[#F08820](I want to be online only during working hours)

Enable **Available on schedule**, then define the days and hours when you want to appear online. Crisp will consider you offline outside those ranges.

###### ${color}[#F08820](I want to be permanently offline)

Enable **Force offline**. This keeps your account offline even if the app is open or a schedule exists.

###### ${color}[#F08820](I want to hide the chatbox when support is away)

Ask your team to configure their availability schedules, then follow [How to hide the chat when everybody is offline](/en/article/how-to-hide-the-chat-when-everybody-is-offline-34ea2g/). This lets the chatbox react to your team's availability.

###### ${color}[#F08820](I want an out-of-office responder while support is away)

Use a workflow or chatbot-style out-of-office flow to guide visitors when your team is unavailable. See [How do I create an out-of-office responder?](/en/article/how-do-i-create-an-out-of-office-responder-chatbot-1ubwvsu/) for the setup steps.

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# ${color}[#0080dd](Troubleshooting availability)

If Crisp shows you as offline when you expected to be online, review the schedule format and the way your hours are split across days.

__Things to check first:__
* **Use 24-hour time** → for example, schedule **09:00** to **18:00** for a 9am to 6pm workday
* **Split overnight shifts** → if you work from **13:00** to **03:00**, create one schedule from **13:00** to **23:59** and another from **00:00** to **03:00**
* **Check offline overrides** → make sure **Invisible** or **Force offline** is not overriding your schedule