> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to send and manage chat transcripts

*Chat transcripts are email copies of a conversation that can be sent automatically or manually after an exchange.*

Transcripts are useful when customers or agents need a record of what was discussed. Crisp can send them automatically after a conversation becomes inactive, and you can also trigger them manually when needed.

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# ${color}[#0080dd](Understand what a transcript is)

A transcript is an email that contains the content of a previous conversation.

![Example of a chat transcript email received by an agent](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-26-at-124337_150l3xa.png =1000xauto)

It can be sent to the visitor, to agents, or manually to a chosen recipient depending on the settings and the action you take.

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# ${color}[#0080dd](When automatic transcripts are sent)

Crisp sends automatic transcripts after a conversation has been inactive for a while.

As a rule of thumb, the transcript is sent about **1 hour after the last message** when the conversation is considered closed or stalled.

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# ${color}[#0080dd](Disable transcripts for visitors)

If you do not want visitors to receive transcript emails automatically:

1. Open [Crisp](https://app.crisp.chat/).
2. Go to **Settings → Email Settings → Email Behaviour**.
3. Disable **Email users transcripts of conversations**.

![Disable automatic transcript emails for visitors](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-26-at-124539_1ugw48j.png =1000xauto)

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# ${color}[#0080dd](Disable transcripts for agents)

If you only want to stop transcript emails for yourself:

1. Open [Crisp](https://app.crisp.chat/).
2. Go to **Settings → Account → Notifications**.
3. Disable **Email me transcripts of conversations**.

![Disable automatic transcript emails for the current agent account](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-26-at-124624_1abrh4g.png =1000xauto)

|| This affects only your own account. Other agents keep their own transcript preferences unless they change them too.

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# ${color}[#0080dd](Send a transcript manually)

You can also send a transcript manually from a conversation even if automatic transcripts are disabled.

1. Open the conversation.
2. Use the action menu in the top-left area of the conversation.
3. Click **Send transcript...**.
4. Choose the recipient.

![Send a transcript manually from the conversation action menu](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-26-at-125124_qbm7ms.png =1000xauto)