> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to start Workflows manually

*This article explains how agents can start workflows manually from an existing conversation.*

Manual starts are useful when an agent wants to trigger a prepared flow at the right moment, such as collecting missing information, sending a guided form, booking a demo, or continuing with a structured process without rebuilding the same steps by hand.

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# ${color}[#0080dd](Starting Workflows manually as an agent)

Workflows can also be started manually from any conversations by yourself and your team.

Any workflow __created and deployed__ starting with an Action or Condition block will automatically appear inside of the **Hugo** widget on the right of every conversation 🤖
You can simply trigger the workflow by hitting the selected one.

This can be pretty handy in various cases:
* Sharing an embedded meeting/calendar page
* Starting a custom flow (demo or partnership request, automating information collection...)
* Embedding a form

![Starting Workflows manually as an agent screenshot](https://storage.crisp.chat/users/helpdesk/website/-/b/a/c/c/bacc0702a039b000/cleanshot-2026-01-26-at-233510_1q1193v.png =1000xauto)