> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to troubleshoot Shopify integration issues

*Troubleshoot common issues with the Crisp Shopify integration and live chat display.*

Most Shopify issues come from theme changes that were not saved or from an app authorization that needs to be refreshed after new Shopify permissions were added.

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# ${color}[#0080dd](Live chat is not displayed on Shopify)

The Crisp Shopify app can add the live chat to your online store, but the widget will not appear if the theme modification was enabled without saving the change.

#### ${color}[#445055](Save the theme modification)

When you enable Crisp in Shopify, Shopify modifies the theme settings. If the **Save** button is still active, the change has not been applied yet.

__To confirm the setup:__
1. Open your Shopify theme or app embed settings
2. Make sure the Crisp chat option is enabled
3. Click **Save** if the button is available
4. Reload your storefront in a private browser window
5. Check whether the Crisp chatbox appears

![Crisp enabled in Shopify theme settings](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-27-at-105417_1d92ptc.png =1000xauto)

|| If the **Save** button is still green or active, the live chat change has not been saved yet.

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# ${color}[#0080dd](Recent Shopify app updates are not visible)

When Crisp adds new Shopify features, the integration may need new Shopify API permissions. If the app looks outdated or does not expose recent options, re-authenticate the Shopify integration from Crisp.

__To refresh the Shopify authorization:__
1. Go to [**Crisp**](https://app.crisp.chat)
2. Open **Plugins → Shopify**
3. Re-authenticate the Shopify app when prompted
4. Accept the updated Shopify permissions
5. Return to the plugin settings and check whether the new options are available

![Re-authenticating the Shopify app](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-27-at-105426_xyigoi.png =1000xauto)

If the issue persists after saving the theme and re-authenticating the app, contact Crisp support with your Shopify store URL and the Crisp workspace affected.