> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.crisp.chat/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Keyboard shortcuts for your Crisp Inbox

*Keyboard shortcuts help you move faster in the Inbox when you handle a lot of conversations every day.*

Crisp includes built-in shortcuts for search, navigation, sending, resolving, editing, and private notes. If you rely heavily on the keyboard, learning a few of these can save a lot of clicks over time.

| Inbox shortcuts work on the currently open conversation. In most cases, the composer needs to be focused for them to apply.

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# ${color}[#0080dd](Main Inbox shortcuts)

`CONTROL` refers to the Control key on Windows and Linux. On macOS, the equivalent is usually `COMMAND`.

| Action | Windows & Linux | macOS |
| ---- |
| Open Search | `CONTROL` + `F` | `COMMAND` + `F` |
| Open Command Palette | `CONTROL` + `P` | `COMMAND` + `P` |
| Multi-line Message | `SHIFT` + `ENTER` | `SHIFT` + `ENTER` |
| Send Message (Simple Editor) | `ENTER` | `ENTER` |
| Send Message & Resolve (Simple Editor) | `CONTROL` + `ENTER` | `COMMAND` + `ENTER` |
| Send Message (Enriched Editor) | `CONTROL` + `ENTER` | `COMMAND` + `ENTER` |
| Send Message & Resolve (Enriched Editor) | `CONTROL` + `ALT` + `ENTER` | `COMMAND` + `OPTION` + `ENTER` |
| Resolve Conversation | `CONTROL` + `ALT` + `R` | `COMMAND` + `OPTION` + `R`  (`COMMAND` + `SHIFT` + `R` on Safari) |
| Unresolve Conversation | `CONTROL` + `ALT` + `U` | `COMMAND` + `OPTION` + `U`  (`COMMAND` + `SHIFT` + `U` on Safari) |
| Open User Profile | `CONTROL` + `ALT` + `P` | `COMMAND` + `OPTION` + `P` |
| Go to Previous Conversation | `CONTROL` + `ALT` + `DOWN` | `COMMAND` + `OPTION` + `DOWN` |
| Go to Next Conversation | `CONTROL` + `ALT` + `UP` | `COMMAND` + `OPTION` + `UP` |
| Edit Last Sent Message | `UP` | `UP` |
| Start Private Note | `/note` | `/note` |
| Insert Shortcut | `!` | `!` |
| Share Knowledge Base Article | `?` | `?` |

You can customize the search and command palette shortcuts from **Settings → Account → Interface**.

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# ${color}[#0080dd](The shortcuts most teams use first)

#### ${color}[#445055](Create multi-line replies)

Use `SHIFT` + `ENTER` to add a line break without sending the message.

![Use Shift Enter to create a multi-line message in the composer](https://storage.crisp.chat/users/helpdesk/website/-JzqEmX56venQuQw4YV8/24ee2ce4-d085-43d8-830e-0e71d0fa4375.gif =1000xauto)

#### ${color}[#445055](Edit the last message you sent)

Use `UP` to reopen and edit the last message you sent. Press `ESCAPE` to leave the edit mode.

![Edit the last sent message by pressing Up](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-26-at-115840_1e6tcwp.png =1000xauto)

#### ${color}[#445055](Start a private note instantly)

Type `/note` to begin a private note directly in the conversation.

![Start a private note with the note shortcut](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-26-at-115913_1uforpb.png =1000xauto)

---

# ${color}[#0080dd](Workflow builder shortcuts)

If you work inside the workflow builder, Crisp also includes a few handy mouse and keyboard combinations there.

| Action | Windows & Linux | macOS |
| ---- |
| Group Selection | `SHIFT` + `LMB` | `SHIFT` + `LMB` |
| Copy Selection | `CTRL` + `C` | `CMD` + `C` |
| Paste Selection | `CTRL` + `V` | `CMD` + `V` |
| Delete Selection | `DEL` or `BACKSPACE` | `DEL` or `BACKSPACE` |
| Zoom In / Out | `CTRL` + `MMB` | `CMD` + `MMB` |

|| `LMB` means left mouse button. `MMB` means middle mouse button.

If you want to learn more about workflows themselves, start here: [Getting started with Workflows](https://help.crisp.chat/en/article/getting-started-with-workflows-hrmysb/)