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> Use this file to discover available pages before exploring further.
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# What happens when my LiveTranslate weekly quota is reached

*Understand what happens when your workspace reaches a LiveTranslate quota and how to request higher limits.*

LiveTranslate quotas protect the service from abuse while keeping translation usage predictable across busy inboxes. If a quota is reached, new translation requests are temporarily rejected until capacity becomes available again or your limits are increased.

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# ${color}[#0080dd](LiveTranslate quotas)

LiveTranslate quotas apply per workspace and are shared by all operators using the feature.

__Current included quotas:__
* **Translated characters** → `1,000,000` characters per month for paid Essentials and Plus plans
* **Trial translated characters** → `100,000` characters per month for Essentials and Plus trials
* **Translation requests** → `5,000` requests every 3 hours for paid Essentials and Plus plans
* **Trial translation requests** → `2,000` requests every 6 hours for Essentials and Plus trials

|| Trial quotas are upgraded to the paid limits once the workspace is paid for the first time.

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# ${color}[#0080dd](What happens when a quota is reached)

When at least one LiveTranslate quota is reached, further translation requests are rejected with a **quota limit reached** error in the Crisp dashboard.

![LiveTranslate quota limit reached error](https://storage.crisp.chat/users/helpdesk/website/87ae2703583ac800/cleanshot-2025-02-27-at-102659_q3yg5k.png =1000xauto)

In many cases, this is temporary. A high number of translation requests in a short period can trigger a request quota, which usually clears after a few hours.

If the monthly translated character quota is reached, you may need to wait longer or increase your quota.

|| Monthly translated character quotas are spread across four weeks. If one weekly portion is reached, you may need to wait before translating again, even if the full monthly number has not been used at once.

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# ${color}[#0080dd](Request a higher quota)

You can request higher limits from the Crisp dashboard if your workspace needs more LiveTranslate capacity.

__To increase LiveTranslate limits:__
1. Go to [**Crisp**](https://app.crisp.chat)
2. Open **Settings → Workspace Settings → Data, Limits & Legal**
3. Request a higher LiveTranslate limit
4. Follow the billing and validation steps shown in the dashboard

For the full process, read [How can I increase my limits & quotas?](/en/article/how-can-i-increase-my-limits-quotas-1tuarq7/).

#### ${color}[#445055](Pricing logic for higher character quotas)

The monthly price for higher quotas is calculated from additional weekly character capacity.

__Pricing rules:__
* **Included characters** → the first `250,000` characters per week are included in your plan
* **Extra limit price** → `20 USD` per additional `250,000` characters per week
* **High-volume discount** → after `20 million` extra characters, each additional `1 million` extra characters can be discounted by `30%` after contacting support

__Examples:__
* **2.5 million total characters per week** → `20 USD x (10 - 1) = 180 USD` per month in addition to the Crisp subscription
* **12.5 million total characters per week** → `20 USD x 20 + 14 USD x (30 - 1) = 806 USD` per month in addition to the Crisp subscription

|| The dashboard and Crisp support should be treated as the source of truth for billing details when you request a quota increase.

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# ${color}[#0080dd](Why LiveTranslate has quotas)

LiveTranslate relies on external translation infrastructure, which creates usage-based costs. Quotas help Crisp keep translation included in paid plans while preventing a small number of workspaces from consuming disproportionate translation resources.

For most teams, the included quotas are enough. Higher limits are mainly useful for busy international inboxes with heavy translation usage.