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Get the best of the Crisp Bot plugin. Automate your support.
How to use the Bot plugin?
The Bot plugin helps you create your own chatbot. Draw complex response flows, with events (eg. user sent message), actions (eg. send response message) and conditions (eg. check segment). The Bot plugin is able to answer messages coming from any source, eg. chatbox, Messenger, etc. This guide goes into explaining how the Bot plugin works, and how you can get the most out of it.
How to create a bot to ask user details on first message?
The Crisp Bot plugin lets you create complex forms to ask information to users messaging you over the Crisp Chatbox. This article explains how you can create a form to collect user name on first message. We won't cover email address collection, as this is already handled automatically by Crisp itself. Bot response flow Here's the flow and how you would like the bot to behave: An user sends a message over your Crisp chatbox; The bot detects that the conversation is new (ie. it
How to create a department routing bot?
The Crisp Bot plugin can be handy if you need to route the user to relevant operators to handle a support chat. For instance, in some cases an user would like to chat with sales while in others they would like to speak with technical support. This article guides you on creating a simple department routing bot. Bot response flow Here's the flow and how you would like the bot to behave: An user sends a message over your Crisp chatbox; The bot detects that the conversation is new
How to create a weekend response bot?
The Crisp Bot plugin lets you automatically respond to user messages. You may want to respond conditionally, for instance only during weekend. This articles explains how you can do that. This can also be used to respond during weekdays. Weekend bot response flow Here's the flow and how you would like the bot to behave; to warn your users that the support is unavailable during weekend: An user sends a message over your Crisp chatbox (either a new conversation, or existing conversa
How to use memorized values in messages sent from the Bot plugin?
The Crisp Bot plugin is capable of memorizing values in an internal memory tied to each chat session. This memory can be used to store values the user entered, for instance their name when they filled a form you've sent to them. Values can be used in various bot features; one of them allows you to inject memorized values in response text messages.