Articles on: Developers

How do I use Web Hooks?

WebHooks are an easy and convenient way to receive events from a Crisp website. They can be configured in a few clicks and do not require you to build an integration. WebHooks are typically used for automation purposes, e.g., automating a task with Zapier.

Crisp supports two webhook types:

Website webhooks: configured from your workspace at Settings → Website Settings → Advanced Configuration → Webhooks in app.crisp.chat
Plugin webhooks: configured from a private or public plugin in the Crisp Marketplace

Plugin webhooks can be a better fit for integrations, as they include a retry system.

To see the full list of available webhook events and event namespaces, refer to the Developer Hub documentation.

👉 The Web Hooks documentation is available on our Developer Hub.

Updated on: 28/03/2026

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