How to install the Crisp live-chat chatbox on Adobe Muse

This article explains how to add Crisp Live Chat to an existing Adobe Muse website.

Adobe Muse is a legacy product, but existing Muse projects can still be edited by some Creative Cloud users. If you maintain an older Muse website, you can add Crisp by pasting your Crisp chatbox script in the page head metadata.

Adobe ended technical support for Muse on March 26, 2020. Use this guide only for existing Muse projects. For a new website, use a current website builder or the standard HTML installation guide.

Retrieve your Crisp chatbox script

Copy the Crisp script for the workspace you want to connect to your Muse website.

To copy your Crisp script:

Open Crisp.
Go to Settings → Workspace Settings → Setup & Integrations.
Open Chatbox setup instructions.
Copy the Crisp chatbox script.

Crisp setup and integrations menu

Add the script in Adobe Muse

Paste the script in the page metadata so it loads with the page.

To install Crisp in Adobe Muse:

Open your Adobe Muse project.
Go to Page → Page Properties.
Open the Metadata tab.
Paste your Crisp script in HTML for <head>.
Click OK.
Publish or export your site and check the live page.

Opening page properties in Adobe Muse

Adding Crisp to the Adobe Muse head metadata

Updated on: 03/05/2026

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