How to change the chatbox welcome message

This article explains how to change the welcome message shown in your Crisp chatbox.

The welcome message is the first greeting visitors see when they open the chatbox. A clear and friendly message can encourage visitors to ask their question and understand what kind of help they can expect.

Changing the welcome message only changes the text displayed in the chatbox. It does not change how the widget itself loads on your website.

Change the default welcome message

You can edit the default greeting from your chatbox appearance settings.

To change the welcome message:

Open Crisp.
Go to Settings → Chatbox Settings → Chatbox Appearance.
Open Welcome Message.
Select or edit the message you want to display.
Let Crisp auto-save your change.

Changing the chatbox welcome message

Customize more chatbox texts

For deeper text customization, click on Advanced Chatbox Customization under Settings → Chatbox Settings → Chatbox Appearance → Chatbox Theme.

This lets you adapt the widget copy more closely to your brand voice and customer journey.

Opening the chatbox customization plugin

See How to customize my chatbox? for the full customization guide.

Send proactive welcome messages

A default welcome message appears when the visitor opens the chatbox. If you want Crisp to proactively send a message based on visitor behavior, use Triggers instead.

Triggers can help you start conversations based on rules such as page visited, time spent on the website, or other visitor behavior.

See How to use Triggers to learn how automated live chat messages work.

You can also read this blog article for inspiration: Live chat welcome message tips.

Updated on: 03/05/2026

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