How to install the Crisp live-chat chatbox on Wix

This article explains how to add the Crisp chatbox to a Wix website.

Wix lets you add third-party scripts from your site's Custom Code settings. Once your Crisp script is added and applied to your pages, the chatbox can load on your published site.

Wix custom code requires a published site with a connected domain. If your Wix site does not meet this requirement, the Crisp script cannot be added through this method.

Copy your Crisp chatbox script

Start by copying the HTML script from your Crisp workspace.

To copy your Crisp script:

Open Crisp.
Navigate to Settings → Workspace Settings → Setup & Integrations.
Open HTML.
Copy your Crisp chatbox code.

Copy the Crisp chatbox setup script

Add the script in Wix

Add Crisp as a custom code snippet from your Wix dashboard.

To install Crisp in Wix:

Open your Wix site dashboard.
Go to Settings → Development & Integrations → Custom Code.
Click Add Custom Code.
Paste your Crisp script in the code field.
Give the snippet a clear name, such as Crisp chatbox.
Apply it to All pages.
Choose Body - end as the placement.
Click Apply and open your published website to test the chatbox.

Wix does not provide support for third-party code snippets. If the Crisp snippet is installed but the chatbox does not appear, check your Wix custom code settings first, then contact Crisp if the issue persists.

If audio or video calls do not work

Some Wix setups may block microphone or camera permissions inside embedded frames. If Crisp audio or video calls do not work after installation, add a second custom code snippet and load it after the Crisp snippet.

<script>
  var iframes = document.querySelectorAll("iframe");

  for (var i = 0; i < iframes.length; i++) {
    var name = iframes[i].getAttribute("name");

    if (name && name.includes("htmlComp")) {
      iframes[i].setAttribute("allow", "microphone; camera");
    }
  }
</script>

Only add this extra snippet if you actually use Crisp calls and notice permission issues on Wix.

Updated on: 03/05/2026

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