How to select and manage multiple contacts in Crisp

This article explains how to select several contacts at once in Crisp and apply bulk actions to manage them faster.

Multi-selection helps you update and organize contact profiles without opening each profile manually.

You can use it to add segments, add custom data, copy profile links, export selected contacts, or remove several profiles at once.

In this guide, you will learn how to:

Select multiple contacts → choose several profiles from the contact list
Use bulk actions → apply the same action to selected contacts
Add segments to multiple contacts → group contacts faster with shared labels
Add custom data to multiple contacts → enrich profiles with structured information
Copy links to selected contacts → share several contact profiles with your team
Export selected contacts → export only the contacts you selected
Remove selected profiles → delete several profiles at once
Follow best practices → avoid mistakes when updating contacts in bulk

Select multiple contacts

From the Contacts section, you can select several profiles directly from the contact list.

To select contacts:

Click the checkbox next to a contact
Use Shift + click to select a range of contacts
Use Shift + arrow up / down to extend your selection
Click Select all to select up to 100 contacts
Use CMD + A or CTRL + A to select all visible contacts
Use CMD + Delete to delete selected contacts

You can select up to 100 contacts at once. If you need to update more contacts, repeat the action on another selection.

Use bulk actions

Once contacts are selected, open the Actions menu to apply an action to all selected profiles.

Available bulk actions include:

Add segments
Add data
Copy links
Remove selected profiles
Export selected profiles

You can also import contact profiles from the same menu, but this action does not require selecting contacts first.

Bulk actions are useful when you want to clean your contact list, update a group of users, share selected profiles, or organize contacts based on shared properties.

Add segments to multiple contacts

Segments help you group contacts based on shared traits, behavior, or business context.

For example, you can add a segment to contacts who attended an event, belong to a specific customer group, or need to be targeted later in a campaign.

To add segments in bulk:

Select the contacts you want to update
Open the Actions menu
Click Add segments
Select or create the segments you want to add
Confirm the action

Existing segments are preserved. New segments are added to the selected contacts.

To learn more about segments, read this guide: Getting started with Segments

Add custom data to multiple contacts

Custom data lets you attach structured information to contact profiles, such as a plan, role, account status, customer type, or internal qualification.

This is useful when several contacts should share the same property.

To add custom data in bulk:

Select the contacts you want to update
Open the Actions menu
Click Add data
Choose a custom data key
Add the value you want to apply
Confirm the action

If a selected contact already has the same custom data key, Crisp replaces the existing value with the new one. Other custom data remains unchanged.

Before adding custom data in bulk, make sure the key and value apply to every selected contact.

To learn more about custom data, read this guide: Getting started with Custom Datas

Copy links to selected contacts

You can copy profile links for several selected contacts at once.

This is useful when you need to share a list of specific contacts with a teammate, report an issue internally, or review a group of profiles later.

To copy links in bulk:

Select the contacts you want to share
Open the Actions menu
Click Copy links
Paste the copied links wherever you need them

Each copied link points to one selected contact profile.

Export selected contacts

You can export selected contact profiles when you need to work on a specific group of contacts outside Crisp.

For example, you can export a list of leads, customers, event attendees, or users matching a manual selection.

From the Contacts section, Crisp gives you three export options:

All contacts → export your full contact list
Filtered contacts → export contacts matching your current filters
Selected contacts → export only the contacts you manually selected

To export selected contacts:

Select the contacts you want to export
Open the Actions menu
Click Export selected profiles
Confirm the export

This helps you export only the profiles you need, without downloading your full contact database.

Remove selected profiles

You can also remove several contact profiles at once.

This can help you clean test contacts, duplicates, outdated records, or contacts that should no longer appear in your workspace.

To remove selected profiles:

Select the contacts you want to remove
Open the Actions menu
Click Remove selected profiles
Confirm the action

Removing selected profiles is a bulk action. Always review your selection before confirming.

Best practices

Before applying a bulk action, check that every selected contact should receive the same update.

Use bulk actions when contacts clearly belong to the same group or need the same change.

Good examples:

Add a newsletter segment to several subscribers
Add a plan custom data value to a group of customers
Copy links to contacts that need to be reviewed by a teammate
Export a selected group of leads
Remove test contacts from your workspace

Avoid applying segments or custom data too broadly, as it can make your contact list harder to use later.

Updated on: 03/06/2026

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