This guide will focus on triggering a scenario manually from any conversation. This is a very useful way to quickly do some actions, or offer a user to follow a flow you have prepared.

Workflows are no-code procedural automations, they are designed to help you automate processes and be versatile enough to accommodate any type of usages.

By simply selecting and connecting specialized blocks together, you can create a series of events, conditions and actions which allow you to build automations and trigger them automatically in your conversations

Whether you wish to automatically qualify users starting a conversation, filter or categorize their requests, collect information or offer them choice-based paths, workflows can do this before they've even had breakfast.

Just discovering Workflows? Learn more from this guide

Starting Workflows manually as an agent

Workflows can also be started manually from any conversations by yourself and your team.

Any workflow created and deployed starting with an Action or Condition block will automatically appear inside of the Hugo widget on the right of every conversation 🤖

You can simply trigger the scenario by hitting the selected one.

This can be pretty handy in various cases:

• Sharing an embedded meeting/calendar page
• Starting a custom flow (demo or partnership request, automating information collection...)
• Embedding a form

Updated on: 28/01/2026