This article describes all the native MCP servers integration built-in Hugo for your team.

Hugo is a next-generation AI support agent, fully integrated with Crisp.

While conversational at its core, Hugo goes beyond answering questions. He understands customer intent and context to proactively guide users toward resolution — just like a human support agent.

Built to autonomously handle a large share of incoming conversations, Hugo can also perform real actions through your integrations, such as checking account details, tracking orders, or issuing refunds, always within the rules you define.

By engaging proactively and providing concrete guidance, Hugo helps resolve issues faster and frees up your team to focus on complex cases.

Haven't met Hugo yet? Check out official resources

1-Click Integrations

Hugo natively ships with pre-configured MCP servers for some of our popular integrations. These are ready to be connected in a heartbeat.

To connect them to Hugo, simply hit the Connect button and follow the instructions.

You can also manage them by hitting the Manage button once connected, to review the tools available with that integration, or decide whether Hugo should always verify the user's identity before using a specific tool.

Among the available native integrations, you will find the following MCP:

Shopify

• Get user → Fetches a user profile information (account details, order history...)
• Get order → Retrieves an order and its status, items, and delivery information

Prestashop

• Get user → Fetches a user profile information (account details, order history...)
• Get order → Retrieves an order and its status, items, and delivery information

WooCommerce

• Get user → Fetches a user profile information (account details, order history...)
• Get order → Retrieves an order and its status, items, and delivery information

Stripe

• Get user → Fetches a user profile information (account details, payment history...)
• Get invoice → Retrieves a user's invoice

Updated on: 04/02/2026